Personal information is information or opinion that allows others to identify you. It includes your name, age, gender, contact details, as well as your health and financial information
We collect information from our customers, prospective customers, prospective employees, contractors, suppliers, brokers, introducers, merchants, agents, service providers and the people who represent the businesses we deal with.
The types of personal information that we collect and hold about you could include:
We will only collect personal information with your consent or when permissible under Australian law and will only use this information for a legitimate purpose where this is reasonably necessary.
Wherever it is possible and practical to do so, we will collect personal information directly from you. This may be in person, over the telephone, by mail, through our website, by e-mail or fax, or by completion of a form (such as an application form).
We may also collect your personal information from a third party. This will be limited to circumstances where it is impracticable or unreasonable for us to collect it directly from you. The type of third party who might provide information to us will vary depending on the nature of the business and interaction with you.
For our businesses, which provide credit, third parties could be:
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification or disclosure. Some of the ways we do this are:
We collect, hold, use and disclose your personal information in order to manage and administer the products and / or services we provide to our customers.
As a credit provider a major purpose for which we hold, use or disclose personal information is to assess credit applications, manage credit agreements, for planning, product and service development, research purposes and to analyze the risk profiles of our customers or potential customers.
Personal information may also be used or disclosed to advise you of products and services that may be of interest to you by means of direct marketing.
We may conduct these marketing activities via email, telephone, SMS, IM, mail, or any other electronic means. We may also market our products to you through third party channels (such as social networking sites).
You can let us know at any time if you no longer wish to receive direct marketing offers from the Group (see ‘Contact Us’). We will process your request as soon as practicable.
You are entitled to access and make enquiries about the information we hold about you. Simple requests are best handled by speaking to us. More complex requests may be better detailed in writing to ensure we fully understand and are able to respond accurately to your request. The ‘Contact Us’ section of our website contains details of the ways you can contact us.
If there is a reason we are unable to agree to a request for access to your personal information we will advise you of this in writing. Some examples of why we may refuse a request for access include, where providing the information:
If information we hold about you is incorrect we would like to know so that we can promptly correct this. The ‘Contact Us’ section of our website contains details of the ways you can contact us and request a correction.
If you have a complaint, you should contact us first, by using the ‘Contact Us’ section of our website.
Wherever possible we will seek to settle your complaint on the spot. If we can’t do this, we will advise you in writing within two business days of receiving your complaint about the procedures for investigating and handling the complaint.
If we cannot resolve your complaint on the spot we will seek to deal with your complaint within 21 days. If we can’t notify you of a decision within 21 days and we need additional time, we will write to you advising that a further period, not exceeding 24 days, will be required for investigation. This will extend the complaint handling time to a total of 45 days from the initial date of lodgment. If the unresolved complaint exceeds 45 days, we will advise you in writing and specify a date when a decision can be expected, and give you regular updates.
If you are unhappy with any decision or the handling of the complaint by us, you can refer your complaint for external resolution to the Credit Ombudsman Service Limited (COSL). This service is available at no cost to you. The contact details for COSL are:
Credit Ombudsman Service
Address: PO Box A252, Sydney South NSW 1235
Phone: 1800 138 422
Fax: 02 9273 8440
Alternatively, you may refer the matter to the Office of the Australian Information Commissioner (the “OAIC”). The contact details for the OAIC are:
The Office of the Australian Information Commissioner
Address: GPO Box 2999, Canberra ACT 2601
Phone: 1300 363 992
Fax: 02 9284 9666
In order for Car Finance Australia to best provide our products and services to our customers, from time to time, we share personal information with our related bodies corporate, as defined in the Corporations Act 2001 (Cth).
We may also disclose personal information to businesses outside of Car Finance Australia such as third party financiers, credit reporting agencies and merchant agents, who provide various services to us. We require all of these businesses and our suppliers to comply with strict confidentiality requirements and the APPs.
For statistical purposes, we collect information on website activity such as the number of users who visit our websites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering one of our websites from another website, the address of that website. This information is obtained through the use of ‘cookies’ (refer below for more information about ‘cookies’).
Our websites may also contain links to websites affiliated with, but not owned or run by ACL Group companies. While these links are provided for convenience, if you are navigating these sites please be aware that the information handling practices of the linked websites may differ from ours. While we try to link only to sites that share our high standards and respect for privacy, we are not able to guarantee the privacy practices of other websites.
Whenever personal information is sent via our website we use high security levels to protect it. These security levels are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. The security level of a web page can be viewed by clicking on the Internet browser’s padlock or key icon.
A ‘cookie’ is a packet of information that allows a website to identify and interact more effectively with a computer. Cookies do not identify you, but they do identify your browser type and Internet Service Provider.
Your browser can be individually set to accept all cookies, reject all cookies, or notify when a cookie is sent. If cookies are rejected, there may be limits on how our websites can be used. To evaluate the effectiveness of our website advertising, we may use third parties to collect statistical data. No personal data is collected on these occasions.
By Post:PO Box 3068, Newmarket QLD 4051
By Phone:1300 739 770
By Fax:(07) 3319 7385